As an already powerful and feature-rich lead management system, Leadtrekker has now embarked on a journey to unlock its potential to be used as a CRM. With some basic CRM functionalities and features already in place, businesses and agencies can also use it as a customer database and relationship management system. Leadtrekker plans to develop even more features to eventually become a full-blown CRM.
We ask that you, as our valued clients, share your needs and suggestions with us so that we can develop the features that will be useful to you.
Firstly, Why Does your Business Need a CRM?
A modern CRM is a must-have for any business, big or small. A CRM is a necessity for targeted marketing and retention campaigns, as well as to provide your staff with access to the details they need of their clients.
Some of the benefits of having a CRM include:
- Building Better Client Relationships: A CRM allows you to store all kinds of client information, this will help you build better relationships using relevant, personal inside-knowledge that all staff can access.
- Enhanced Efficiency in Serving Clients: Keeping a CRM up to date with all client interactions will empower staff with the ability to efficiently serve all clients, at any time.
- Increased Potential to Cross-Sell: With access to more information about clients, the opportunity of selling new products and solutions that are relevant to the client is increased.
- Improved Productivity and Profitability: Once you and your staff are confident in using Leadtrekker as your preferred CRM, productivity and profitability will increase due to improved client relationship building and broader revenue opportunities.
Leadtrekker’s Steps Towards Becoming a CRM
Apart from improving on the response time to sales leads, one of Leadtrekker’s main objectives is to improve sales accountability. This is why there should be an effective way to store and access client contact information by users within an organisation. Leadtrekker has therefore developed a, albeit very basic, customer database section into the system to facilitate easy storage and access of client information. Leadtrekker’s CRM functionality allows you to easily convert leads to customers or create new customers from within the Leadtrekker system.
Engage With us and Pick the Features You Want!
In order for Leadtrekker to become the perfect CRM, we are asking you for your ideas. Engage with us and let us know which features you would like to see in future with regards to Leadtrekker’s CRM functionality.