TL;DR: An after-hours lead coverage plan tells your team exactly what happens to enquiries that land outside office hours, such as what’s automated, who’s on call, what waits until morning, and how overnight leads get triaged at 08:00 so nothing…
The holiday season is right around the corner. Offices are closing, teams are going on well-deserved breaks, and inboxes are filling with "Out of Office" replies. For many businesses, December is the time to slow down—so…