Professional individuals working in sales, accounting, or law are always looking for new ways to improve daily operations. One daily operation that takes most of their time is managing leads and contacts. It’s a tedious task, but with the emergence of lead management systems, it has become easier for businesses to handle. A lead management system is a tool used by businesses to acquire new customers or clients. With this system, businesses can save time and money that would otherwise be spent on manual lead management.
If you’re one such individual looking to streamline your lead management process, you may be wondering how to choose the right lead management system for your business. In this article, we’ll guide you through the process of selecting the best lead management system!
What Is Business Lead Management?
Before you choose a lead management software, you must first understand what this software does in a business setting.
Business lead management is the process of managing and tracking potential customers or clients from the moment they show interest in your products or services to the point where they become paying customers.
It involves the following:
- Optimising your sales funnel
- Capturing leads
- Nurturing leads
- Converting leads
Lead management software – like Leadtrekker – will help you to successfully maintain all these processes and automate some of the tasks involved, ultimately leading to increased sales and revenue for your business.
How To Choose The Right Lead Management System
Not all lead management systems do the same job, and not all are suitable for your business. It’s essential to consider several factors when choosing a lead management system. Here are the key things to keep in mind:
1. Define Your Goals
Before you start looking at different lead management systems, take some time to define your goals for using this software. What do you want to achieve with it? Are you looking to increase sales, improve your conversion rates, or simply streamline your lead management process?
2. Consider Your Budget
Just like any other business investment, choosing a lead management system requires a consideration of your budget. You’ll find both free and paid lead management systems in the market, and it’s crucial to choose one that fits within your budget. The price of one of the best lead management systems, Leadtrekker, is only R220 per month!
3. Make A List Of ‘Must-Have’ Features
Every business has a different need, and the same applies when it comes to choosing a lead management system. A lead management software for lawyers will have different features compared to one designed for real estate agents. As such, make a list of ‘must-have’ features that your business requires in a lead management system before you start looking at options.
Here is a list of the most popular features:
- centralised information
- instant notifications
- monitored lead response time
- automated lead assignment
4. Evaluate User-Friendliness
A lead management system is only useful if it’s easy to use. Your team will be using this software daily, so it’s essential that they can navigate through it with ease. Before making a decision, take advantage of free demos to test the user-friendliness of different systems.
5. Check For Integration Options
If you’re already using other software in your business, it’s crucial to check if the lead management system you’re considering can integrate with them. Integration ensures that all your tools work together seamlessly, saving you time and effort.
6. Consider Customer Support
No matter how user-friendly a lead management system is, there will always be questions or issues that arise. It’s vital to choose a system with reliable customer support that can assist you when needed. Look for systems that offer multiple channels of support, such as email, phone, and live chat.
7. Read Reviews And Ask For Recommendations
One of the best ways to get an idea of a lead management system’s effectiveness is by reading reviews from other businesses that have used it. You can also ask for recommendations from colleagues or industry professionals.
If you consider these key things, you’ll be sure to find the right fit for your business. Don’t rush into a decision and take the time to thoroughly evaluate your options.
More On Leadtrekker
Leadtrekker is an all-in-one lead management and CRM software that offers a user-friendly and customisable system. This system has put together various features and functionalities into one lead management software solution to help businesses streamline the way they deal with sales opportunities.
Leadtrekker for Business is also user-friendly for you and your new team members and can be easily integrated into your website to automatically capture precious leads.
Leadtrekker will therefore:
- Save you time in training your sales team on multiple processes
- Give you a single source solution that enables you to successfully manage your leads
- Assist people to easily understand all the important elements of lead management
- Hold all salespeople accountable for their assigned leads
Features Of Leadtrekker That Our Clients Loved
The number one feature for our professional clients that has been mentioned numerous times is the automated response feature. Professional service providers will often get a lot of queries coming from their website during peak hours, this means that there is often a delay between when the query was submitted and when these leads are contacted.
With Leadtrekker, users can set up automatic responses via email or SMS which informs potential clients immediately after their submission that their query has been received and that they will be contacted shortly. This feature drastically improves customer service and leads are more likely to be patient and not feel ignored.
The next feature that provides immense value to any professional is Leadtrekker’s instant notification capability. This desirable feature keeps users informed of any incoming leads via SMS and email, in real-time, to empower professionals and business owners to keep track of their leads, even while on the go.
These notifications allow you to remain accountable with set reminders that can remind you when a lead has not been contacted within a certain timeframe, preventing lead leakage. This boosts customer service by improving response time and maximising accountability.
The final feature mentioned by our satisfied clients is the fact that Leadtrekker gives them valuable, game-changing insight into their marketing campaigns. With Leadtrekker, users can pull detailed reports that enable them to pinpoint marketing campaign successes to make informed business decisions. Leadtrekker can give you information about where the lead came from so that you know what’s working for your business.
Choose The Right Lead Management System For Your Business Today!
Choosing the best lead management software for your business is a crucial decision that can greatly impact your success. Leadtrekker is a highly recommended lead management system that offers various features to help businesses.