CRM Pricing in South Africa: What You Need to Know

by | Mar 18, 2024 | Uncategorised

How much does a CRM cost in South Africa? Is it really worth the investment?

These are common questions that business owners ask when considering a CRM for their company. With so many options available on the market, it can be overwhelming to understand the various pricing models and features offered by different CRM providers.

In this article we will explore the CRM pricing landscape and provide insights on what factors to consider when evaluating the cost of a CRM.


How Much Does CRM Cost?


Like any type of product offering, whether software or a tangible product, prices will always vary between brands.

Typically, CRM systems can be rather budget-heavy, with lengthy obligatory contracts that need to be fulfilled; if users do want to cancel their subscriptions, they may be forced to pay hefty cancellation fees.

CRM software costs in South Africa may also fluctuate if users have subscribed to an international provider. The foreign currency makes it difficult to know exactly what the CRM software figure will look like on budgets when the rand keeps dipping.


Popular CRM Systems & Their Pricing


Below, you’ll see different CRM pricing plans for some of the popular CRM systems on the market:


1. Salesforce


Salesforce’s CRM pricing plans start at $25 per user per month and go up to $500 per user per month. The higher the price, the more features and benefits are included. Salesforce is popular among larger companies and enterprises due to its advanced features and customisation options.


2. Zoho CRM


Zoho CRM offers a free plan for up to 3 users. Paid plans start at 14 euros per user per month. The most expensive plan is 52 euros per user per month, and it includes advanced features such as BI capabilities and sales signals. Zoho CRM is popular among small—to medium-sized businesses due to its affordable prices and user-friendly interface.


3. HubSpot


HubSpot offers free tools for up to 5 users to help you get started. For a comprehensive CRM with marketing, sales and operation tools, you can expect to pay around $1,080 per month. HubSpot is known for its ease of use and a variety of integrations, making it a popular choice for businesses of all sizes.


4. Microsoft Dynamics 365


Microsoft Dynamics 365 offers a range of CRM pricing plans. From finance and marketing to customer service and sales, you can choose a plan that fits your specific needs. 

Their prices vary from R 355,60 per user per month up to R30 226 per tenant per month – it all depends on the specific modules and features you need. 

Microsoft Dynamics 365 is popular among larger businesses due to its robust capabilities and integration with other Microsoft products.


5. Leadtrekker


Leadtrekker, a CRM system and lead management software, is a proud South African CRM system! For only R220 per month, you can get started with Leadtrekker without breaking the bank! Our pricing is all-inclusive, so there is no need to worry about hidden costs. 

Leadtrekker offers a user-friendly interface and customisable features to fit your business’s unique needs. With Leadtrekker, you can easily manage leads, track interactions, and analyse sales data all in one place. 

It is a great option for businesses looking for an affordable CRM solution in South Africa without sacrificing quality.

As you can see, CRM pricing varies greatly depending on the features and capabilities you require and international currency exchange rates. 


Factors To Consider When Comparing CRM Pricing


You need to compare a few factors when considering different CRM pricing plans. These include:

  • Features and capabilities: Make sure the plan you choose has all the features and capabilities that your business needs.
  • Scalability: Will the CRM system be able to grow with your business? Consider if there are any additional costs for adding more users or upgrading to a higher plan.
  • Integration: If you use other software or tools, make sure the CRM system integrates with them to avoid additional costs and manual data entry.
  • Number of Users: Some CRM systems charge per user, so consider how many users you will need and whether adding more will incur additional costs.
  • Ongoing Maintenance: Some CRM systems require ongoing maintenance and support, which may cost additional. Be sure to factor this into your budget.
  • Customer Support: Consider the level of customer support provided by the CRM provider. Will you have access to technical support or training at no additional cost?
  • Data Storage: Will the plan you choose have enough storage for your business needs? Consider if additional data storage will come at an added cost.


Why Should You Choose Leadtrekker?


Apart from the fact that you don’t need to spend a fortune on CRM systems, there are many reasons why Leadtrekker stands out among the other options. 

Some of these include:


  • Automatic Lead Assignment: Leadtrekker can automatically assign leads to the relevant salespeople according to your preferences so that those leads don’t go unnoticed.
  • Automatic Responses: It can send optional emails and SMSs automatically once the lead has made contact, simultaneously sending automated notifications to the person to whom the lead has been assigned.
  • Distribute Leads Fairly: It can also be configured to distribute leads equally among salespeople in a round-robin process.
  • Easy Integration: It offers seamless integration with multiple platforms.
  • Track Response Times: It can keep track of the time your sales team took to contact a lead.


A cloud-based CRM system like Leadtrekker will provide convenience and enhance productivity in multiple ways. The CRM software will allow teams to work from anywhere, using real-time information. CRM software will also allow your team to:


  • Keep up with the lead flow
  • Constantly stay in touch with customer data on a user-friendly platform
  • Monitor the productivity of your sales team
  • Improve customer service
  • Nurture leads constantly
  • Provide accurate and valuable reporting
  • Track ROI on marketing campaigns and improve them using the data collected
  • Much, much more


Get The Best CRM Pricing Deal Today


There’s no denying that Leadtrekker offers a wide range of features and benefits at an affordable price. 

But what makes our pricing structure even more attractive is that we offer you proudly South African CRM software designed to meet the specific needs of South African businesses. 

Don’t wait any longer; book a free demo today!

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