Clients are the lifeforce of any business, big or small. Without a loyal customer base, businesses won’t have what they need to be able to succeed or grow. Customer loyalty is an imperative building block that will keep a business thriving. With more and more competition popping up every day, there is only one thing that will keep your clientele loyal and that is exceptional customer relations and service.
A Customer Relationship Management (CRM) system is the key to enabling strong customer relations and capitalising on new opportunities.
The Benefits of CRM Software for a Small Business
CRM systems allow you to increase revenue, find out more about customers and grow your business. Streamlining business processes using a CRM system makes managing larger amounts of data a trivial task whilst fostering stronger customer relations.
With a CRM like Leadtrekker, there are multiple benefits and features that make this possible!
Improved Customer Interaction
A CRM system like Leadtrekker stores the full history of your customers and leads, and simplifies access to this information for your sales agents. CRM systems also allow you to automate a lot of your processes, thus giving you the opportunity and time to focus on customer experience, rather than dealing with time consuming admin tasks.
Enhanced Team Collaboration
A CRM system stores information centrally, allowing all users with the relevant permissions to access, edit and add information. Each touchpoint can be monitored, and the impact of products and marketing campaigns can be analysed. This tool ensures that everyone is always on the same page, and valuable information is never lost.
Sales Task Automation
With a CRM system, users can automate sales tasks; everything from tracking sales appointments, lead follow-ups and post-sales activities can be automated to suit a company’s requirements. This ensures that actionables related to the nurturing of your leads, never fall through the cracks and all clients and leads are taken care of promptly and effectively.
Integrate With Existing Software
CRM systems can normally be easily integrated with other applications such as data processing software, web services and more.
Receive Sales Analytics
CRM systems offer sales analytics and in-depth reporting, allowing users to view current sales performance as well as track and manage future sales opportunities. This assists with identifying any possible issues in your sales process to help you understand and optimise where improvement is necessary.
Targeted Lead Generation
Boost your potential for sales by making use of targeted lead generation. CRM systems allow you to sort potential customers into groups according to the marketing strategy best suited to them.
What Makes Leadtrekker Unique?
Leadtrekker is a CRM system that has all the functionality you might need in order to ensure success. As a cloud-based CRM, it allows easy and secure access to all data while automating responses and assignments. It also automatically triggers escalations on leads that are not addressed in a timely manner, ensuring that no lead ever slips through the cracks.
Leadtrekker’s billing model is based on a non-contractual monthly subscription, meaning your subscription can be cancelled at any time.
Should you require more information on the benefits Leadtrekker has to offer, you can simply use our website contact page to get in touch with us.