Customers blog

Customer lifetime value is an often overlooked metric that can in reality make a big difference when growing a business and increasing revenue. In...

The client onboarding process is the exercise of welcoming a new client that has just signed on to one of your services or products. It involves...

Before the integration of a CRM system, customer information and leads were manually captured using old school tools like Excel spreadsheets or even...

Getting customer complaints might feel like a negative thing, but this only means that people care enough about your business to actually go through...