Customers
Measuring the Success of CRM Software

Measuring the Success of CRM Software

CRM software is supposed to assist your company in improving the way it functions when it comes to sales, customer satisfaction, and services offered. However, once you have signed up for a CRM and integrated the software into your business, you need to determine...

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A CRM for a Small Business

A CRM for a Small Business

Before the integration of a CRM system, customer information and leads were manually captured using old school tools like Excel spreadsheets or even handwritten notes. Although these techniques technically work, they fall short in terms of scalability, consumer...

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Customer Complaint Management System

Customer Complaint Management System

Getting customer complaints might feel like a negative thing, but this only means that people care enough about your business to actually go through the effort of complaining. Usually, customers won’t complain about bad service unless they were interested in doing...

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