2020 and the occurrence of the Coronavirus changed the work environment forever. Where employees were previously content with going into the office every day, they now crave a work-from-home environment or at least a hybrid environment where they can work from home a...
Customer service reps are more often than not met with hostile and disgruntled customers when making calls. It is their job to try to solve the problem that the customer is facing and prevent the relationship from deteriorating. This is no easy feat. In most cases the...
Clients are the lifeforce of any business, big or small. Without a loyal customer base, businesses won’t have what they need to be able to succeed or grow. Customer loyalty is an imperative building block that will keep a business thriving. With more and more...
A CRM centralises a variety of business functions and is an essential tool for boosting sales and marketing productivity. Whether you need to incorporate a CRM into your business, or you’re looking to strengthen your processes further with your CRM, Leadtrekker can...
