The misconception that customer relationship management systems are only used by large companies is becoming a thing of the past. Even small businesses need to invest in Customer Relationship Management (CRM) software if they want to stay competitive and grow their...
The best customer relationship management system doesn't just help you manage customer relationships through lead management and sales tracking. It can also help you take a proactive approach to customer complaint management. But how exactly can CRM software help you...
The number of leads in a sales pipeline is the driving force of a successful sales team. Unfortunately, emails and spreadsheets won't cut it anymore. Sales teams need technology that streamlines the process in order to keep up with the modern landscape. Sales...
2020 and the occurrence of the Coronavirus changed the work environment forever. Where employees were previously content with going into the office every day, they now crave a work-from-home environment or at least a hybrid environment where they can work from home a...
Customer service reps are more often than not met with hostile and disgruntled customers when making calls. It is their job to try to solve the problem that the customer is facing and prevent the relationship from deteriorating. This is no easy feat. In most cases the...
Clients are the lifeforce of any business, big or small. Without a loyal customer base, businesses won’t have what they need to be able to succeed or grow. Customer loyalty is an imperative building block that will keep a business thriving. With more and more...
